Moving Solutions

Moving Solutions
by Ray Farmer

Initial Complaint
Date:
07/09/2025

Type:
Service or Repair Issues
Status:
AnsweredMore info
I had called a number that I had originally thought was for the pods. The number ended up being a number to topmovingsolutions (based out of __*), and the girl I spoke with asked if I wanted a quote. I said go for it and would consider it if it was comparable to some of the other pricing that I was looking at for other moving options. This company ended up quoting me a very fair price at first. I had booked well in advance because they get you with all of these up front discounts and tell you you have to lock in right then and there to get the best deal so I did. When we did our final inventory review we had added a lot more stuff and our quote doubled. I understood because I did have a lot more stuff I added and we agreed to go forward with this company. I had given them a very detailed list of inventory, and made sure to even over estimate so that we could get the most transparent quote. Come moving day, and the actual movers did do a good job at handling our stuff, however they went over the allotted space and I agreed to pay the additional pricing for the square footage they went over. They ended up using an additional 300 square feet I think and charged us 3500 more. When I signed to agree to the additional square footage the movers even said we wont need to use the whole truck, but ended up using the whole truck. My quote has now tripled and whats worse is they locked me in to a weekend drop off date after telling me it was going to be that Monday. When I tried to get a hold of someone on the weekend, I was put in touch with a weekend supervisor named _**. This person I spoke to was one of the most patronizing individuals I have ever spoken to. He lacked empathy for the situation and kept saying the same thing over and over that if we didnt agree to pay They would take our stuff to a holding facility and we would have to pay an additional thousands of dollars to get it back. They did not quote us correctly and then charged us thousands more.
Business Response
Date: 07/09/2025

You originally stated you wanted a PODS-style service. As we explained, _ deliveries typically take 34 weeks. Your delivery was completed within 1 week exactly within the timeframe we advised you to expect. We're sorry it happened to fall on your husband's birthday, but delivery timing was consistent with what was discussed.
Additionally, you attached your estimate, which clearly shows you listed and signed for 180 items. At pickup, you loaded 280 over 100 more than quoted which is why the price increased. Its unreasonable to be upset about a price adjustment when the scope of your move changed so significantly.

Refund request denied, inventory and BOL attached.

Customer Answer
Date: 07/11/2025

Complaint: 23577861

I am rejecting this response because I was quoted a number (which increased from my original quote) after I provided a thorough updated list of my items. I was not told when this quote updated that there would be a possibility that the quote would further increase. If this were the case I would have cancelled the services and looked elsewhere as it was already over my budget. When the movers were loading my stuff in the truck they said they would probably have enough room or go slightly over so I signed the paper. I had to leave because I had a wedding to attend to and was told my the person who I spoke with a week prior that this would be fine and the movers said it would be fine. They then proceeded to use the remaining of the space. I did not see how they packed things to ensure this was a fair quote. I would like photographic proof showing how they packed the van. Additionally I was told a week prior that my drop off date was going to Monday. When the movers arrived they said it would be Sunday. I feel like this was purposefully changed so that I would not be able to contact anyone at the company. When I spoke to the weekend supervisor he was very rude and patronizing to me. Telling me they would hold my stuff and I would have additional fees if I didnt send the payment. This company bait and switched me bad. When I spoke with _ originally I had expressed my concerns about going with this company and she flat out lied to me. I am very displeased with this company, not only from the incorrect imprecise quote they gave me a week out, but by the absolute terrible customer service and false information this company provides.

Sincerely,

_** __

Business Response
Date: 07/11/2025

You added 100, one hundred, more items after your updated list
Customer Answer
Date: 07/11/2025

Complaint: 23577861

I am rejecting this response because I gave a very accurate description of my items. It was incorrectly quoted and that is what makes me upset. Not once did anyone on the phone say hey theres a possibility of the quote going up this much. I explained my items to a T and it is not my fault that the person taking inventory didnt correctly take into account what space would be needed. To add an extra 300 square footage when the extra space in the truck wasnt going to be used and charge me 3500 for it is appalling. You guys are liars and deceitful people. You bait and switch people with your upfront discounts and you need to lock in today to get the best deal. I have read multiple horrible reviews about you guys and should have done more extensive research before agreeing to this. Not only did you make my moving experience a horrible one, but you have forever left a bad taste in my mouth when it comes to hiring movers for fear of being bait and switched again.

Sincerely,

_** __
Customer Answer
Date: 07/11/2025

Better Business Bureau:

I would like to reject the offer of Arbitration for complaint ID __. This company bait and switched me. I called a number to what i thought was the pods in april. I was not planning on moving until march. They stated in their last response that i wanted the move "within 1 week". This is false. I called months in advance and explained to _ that i was on a budget where she then coerced me into booking with this company as there were "so many discounts available". The total came out to be less than what the pods with me. I voiced to her my aphrension and concerns about booking with a company online like this and she reassured me every step of the way and even went as far to say that they were cheaper than the pods. I had time to utilize a company like the pods as I had months in advance notice of when i was going to move. I agreed to book with this company as the price seemed fair at the initial time i booked. I updated _ a couple weeks after our initial conversation and said i had some more items to add. She did not mention that the price would increase AT ALL at this time but said someone would be doing a check in a week prior. I did recieve that check in and gave a detailed list of inventory. I mentioned i had medium/large boxes and large containers. I was not asked for dimensions at this time. when the movers came i may have had "more items" but many of these items were packaged in smaller boxes than i noted at the time of the check in. I purposely overestimated because i wanted to give as much room as possible. Then when the movers were loading everything they had me sign the piece of paper because i had to leave for a wedding that night. I had explained multiple times when i gave the two day window that i would prefer the later date and was told on the phone many times that this wouldn't be a problem. then all of a sudden a week before they didn't have any availability. Then i was told at that week prior check in the drop off date was going to monday 7/2 and instead at the time of the loading ,the movers said no it will be sunday. I said that should be fine but was not aware that _* would be in the office to take my call, and when i talked to the weekend supervisor he said "i signed permission to agree to the sunday drop off". This was false. The only thing i signed approval for was to continue to load the truck and pay minimal additional fees as the movers said they would not use the rest of the truck and it shouldnt go over much. They had me pay venmo and _* and refused credit card payment which leads me to believe this company is a _. I will be disputing these charges as this is my next step. This company did not appropriately quote me for the stuff and failed to communicate many points, including the possibility of additional costs at the time of moving. The lack of honesty, transparency, and communication is what led me to report this company. They are scammy and will coerce people into buying their services and then turn around and rip them off majorly. I would like a picture of the final load to see how things were loading to justify the additional payment. .

Sincerely,

_** __

Initial Complaint
Date:
07/05/2025

Type:
Order Issues
Status:
AnsweredMore info
Our nightmare with Top Moving Solutions is ongoing. We booked a move from __* to ___*** through _ _***. A verbal agreement was made and confirmed for pickup on June 19. Despite this, the company later pointed to a "48-hour window" clause in their contract and changed the pickup to June 20 late in the afternoon. This last-minute change completely derailed our move-out and caused serious financial harm. When we called to object, their rep _** screamed at us, cursed, and was extremely hostile-unacceptable behavior during an already stressful time.Right before pickup, _ blocked our numbers. We were left with only "***" (aka Hermes _*, per Venmo where we sent the deposit). The company's phone lines are Al-operated, and no return calls or __* pickup, *** claimed the load was far larger than quoted-even though nothing changed-and raised the price from $3,327.77 to $7,187.92. We had no choice but to proceed under duress. It was a bait-and-switch.Since then, *** has made empty promises, dodged responsibility, and now ignores all communication. On June 28, he said the items were in _***. On July 1, after calling from a different number, he claimed they were in __*. He promised a delivery date-then vanished __ of July 5, nothing has been delivered. We've paid $4,273.82. My daughter is living in an empty apartment-no clothes, no bedding, no kitchenware. This has caused immense emotional distress and hardship.Top Moving Solutions has been dishonest, negligent, and emotionally abusive. If we don't receive proof of location and a confirmed delivery date by Monday July 7, we will escalate to legal action, media outlets, and consumer protection agencies. We hope someone at this company still values its reputation.
Business Response
Date: 07/05/2025

Sending a photo of a well-loaded truck while repeating complaints that were addressed multiple times to ensure your understanding before booking is something only a person not involved in the process could do.

I understand sticking up for your daughter, but your complaint has all been covered with __ who hired us before pickup.

It was a pleasure speaking with you, __. To help prepare for your move, here is our Key Features Checklist that will be effective as of today.

Key Features:
___** is now your main point of contact. Please do not hesitate to call us anytime with any questions.
4-7 days prior to your move date, 06/19/2025:, you may receive a call from our ____* department to confirm your move. If you need to make any changes and are available now to speak to a QA representative, kindly reach out to ___**.
7 days prior to your scheduled move date 06/19/2025:, our Customer Service department will be calling to confirm your information on file, the balance due upon pick up and the forms of payment accepted. If by any chance you miss this call, kindly call back. The scheduled move date is a 2 day window from the above listed date. ___**.
Last but not least, the afternoon (approximately 24 hours) before your scheduled move date, 06/19/2025:, our Dispatch department will reach out to you to finalize and confirm the details of the scheduled window.

We look forward to servicing your move. Any questions or concerns please email us at _____________* or kindly call us at ___** Customer Service.

As I mentioned during the verification call, I have enclosed a copy of the verification script below for your reference. Please take the time to read over the entire script and feel free to contact us anytime with any questions regarding this matter.

Mandatory ___*Payment Verification
I am going to go over the contract with you and you need to verbally agree to the terms.
Mandatory ___*Payment Verification
This is a binding price based on the inventory you provided, and services requested in the estimate. The only way this price will change is if you add any additional services or inventory items to your move. Based on your list we have you estimated at 806 cf:cubic feet. If at any time you require an additional space reservation or should your list of items take up more space, your binding rate shall remain the same as stated in your contract. Per your contract, your binding rate per cubic foot is $6.75:
Additional services would be long carry over 100 ft from the truck to your door, flights of stairs over 12 steps on the exterior of your home, elevator services or packing. YOU are responsible to have all your boxes and fragile items packed, (I.E. glass tabletops, curio cabinets, TVs Etc.) Unless specifically noted on your electronically signed order. We do offer ala Cart packing if you need, for an additional cost. Mattresses must be wrapped, and covers can be provided.
Your arrival date is a 3-day window, we will confirm which day the pick-up will be up to 3 days prior to your first day or as late as the evening before your last day prior to the scheduled arrival date, along with a 3-hour estimated time of arrival. Your move date is flexible however, it is based on our availability. Please let us know of any date changes with as much advanced notice as possible to make sure we can accommodate you.
Your delivery time frame is a window based on your first available delivery date and your destination, which is your F.A.D. Your F.A.D. is NOT your delivery date, it is the first date of your delivery window. If your household goods are being stored in our facility. Your FAD window will be applicable once you notify and confirm with the company that you are available to receive delivery. At that point we will schedule your items to be picked up from storage and once loaded your delivery window will begin.
Expedited Delivery If at any time should you be interested in receiving an expedited delivery, we offer this option at a flat rate per cubic foot. Should you select this option, your delivery window will be decreased by 50%. For example, if your delivery window was 7-14 days your expedited delivery window would now be 3 -7 days. This option can be added at any time prior to pick-up or delivery if storage services are included.
REMINDERS Due to the delivery time frames, we suggest that you do not ship any important documentation such as: passports, birth certificates, social security cards and any other personal identification. We also recommend that you do not pack any medications or medical equipment that will be needed during the time of transit. We also encourage that you do not transport any business or professional necessities. This includes but is not limited to, small electronic equipment, such as ipads, laptops, and computers that you would need immediate access to throughout the duration of pickup and delivery. It is strongly recommended to not schedule house closings the day after the last day of your arrival window because it is for arrival not job completion, leaving an extra day for unforeseen circumstances is always a best practice.
$1359.72 - Credit card is only accepted for deposits in most instances, personal checks can be used on pick up when deliveries are scheduled to be longer than 3 business days, otherwise pick up and delivery must be a certified form of payment for direct deliveries. Deposits are nonrefundable for moves canceled on pickup day.
If there are any changes to the inventory or additional services needed after the reservation is made please inform ____* when they call you 3-7 days prior to your scheduled move date. You can also call or email to make any updates.
Average* Delivery Spread Chart

Initial Complaint
Date:
06/18/2025

Type:
Delivery Issues
Status:
AnsweredMore info
Terrible experience. The price increased dramatically at both pick up and delivery. Large items were lost, such as my bedframe and footboard. Furniture (my side table and coffee table) was damaged. The company told me weeks ago they would look for the lost items and call with an update. They have not called, or picked up my phone calls. They have not offered any reimbursement for the expensive items that were lost, which they are obligated to in the contract.
Business Response
Date: 06/18/2025

We have no missed calls from you, nor emails expressing that anything was damaged or lost.

please file a claim at ________ and send us an email of what is damaged or missing as well so we can launch an internal investigation.

Customer Answer
Date: 06/20/2025

Complaint: 23488065

I am rejecting this response because:

I filed a claim on ________. I spoke to _** _* 5/27/25 who told me she would keep me updated and find out if the items (headboard, footboard) were still in the warehouse or if they were delivered to the wrong person. I have not heard from her since. I have called multiple times with no one picking up my call.

Sincerely,

_** __

Business Response
Date: 06/20/2025

We utilize an AI system to answer all calls 24/7, so the claim that no one answered is factually inaccurate.
Please note that ________ may take up to ____________________*** accordance with federal guidelines.

Initial Complaint
Date:
05/22/2025

Type:
Delivery Issues
Status:
AnsweredMore info
This is a moving company. They picked up my stuff and charged me more than what I was quoted. Now no one will call me back to discuss the discrepancy. I have attempted to call them several times and left messages with an AI customer service person. And still no one calls me back. I even text them and I'm told they're busy. My items were picked up on May 8th, two weeks ago and I have heard nothing in regards to when it will be delivered to me. I simply want to hear where my product is and go over the items that were taken so as to come to an agreement on the price I was charged. One person said they would do that for me and send me an email and that was over a week ago and I have seen nothing. They're not calling me back and I'm at a loss of what else to do.
Business Response
Date: 05/22/2025

We would like to clarify the delivery timeframe and pricing terms outlined in your agreement.
Your delivery window is based on your First Available Delivery Date (F.A.D.) and the destination of your shipment. Please note that your F.A.D. is not a guaranteed delivery dateit marks the beginning of your delivery window. If your items are being stored at our facility, this window begins only after you notify and confirm with us that you are available to receive delivery. At that time, we will schedule the pickup of your items from storage and initiate the delivery window.
Regarding pricing: the rate was discussed, agreed upon, and signed at the time of pickup. Per the signed contract, adjustments to the price may occur if additional inventory is included. In your case, extra items were added, which required either an adjusted rate or the option to leave items behind.
Your F.A.D. was set for May 9, and your delivery is scheduled on a route that typically averages 1724 business days. As of today, we are on business day 9, well within the contractual delivery window.
If you have any further questions or would like to review the terms of your agreement again, we are happy to assist.
Customer Answer
Date: 05/22/2025

Complaint: 23364920

I am rejecting this response because: I did not get a phone call or the itemized comparison I was promised by the company regarding the price difference.

Sincerely,

_** _*
Business Response
Date: 05/23/2025

The document we attached is an exact copy of what was provided to you on the day of pickup. Weve maintained consistent communication with you throughout this process, including near-daily contact.
Your rejection of the document at this stage is both inaccurate and unreasonable. It is not supported by the facts and is entirely without merit.

Customer Answer
Date: 05/26/2025

Complaint: 23364920

I am rejecting this response because: They haven't been in constant contact with me since they picked up my stuff. I tried multiple times to speak with someone and was told by their AI they would call me back. They still haven't.

I was also told I would get an itemized comparison of what I was quoted for the list and picture of items I was shipping and what they picked up that made it cost so much more.

Now they are delivering on Wednesday, the 28th, and this still hasn't been resolved.

Sincerely,

_** _*

Customer Answer
Date: 05/26/2025

They have not answered my original question. How did I have more product for shipping than what I was quoted. See attached. Also they have not been in constant contact with me. I have left messages with their __** and still to this day have not gotten a return phone call from them. I was told I would get an itemized statement comparing what I told them they were going to pick up and what they did pick up and why it was so much more expensive. I have yet to get that please see attached

Business Response
Date: 05/27/2025

We did in fact answer this in our initial responseif you review the Additional Inventory section directly above your signature, youll see exactly which additional items you shipped and the associated costs you agreed to prior to loading. None of this is new or unclear information.

Customer Answer
Date: 05/27/2025

Complaint: 23364920

I am rejecting this response because: if you will look at the list of items I was requesting to be shipped you will see all those items in the original itemized shipping request that I gave you to quote from. I added nothing. I was quoted for 34 M/L boxes. I had maybe 20 boxes of which only two were as you called ExLg. I had 14 less boxes than I was quoted. So if all my items were the same as the original quote, why am I being told that I had extra stuff? You can call me to explain if you'd like. I want to get this resolved

Sincerely,

_** _*
Customer Answer
Date: 05/30/2025

I have now received my product and reach out to Top Moving Solutions in regards to damage product. I have had no response from my email inquiring on how to file a claim.
Business Response
Date: 05/30/2025

You sent it yesterday, and the system responded with an auto-reply stating to allow up to a week. Please be patient constant follow-ups within 24 hours are unnecessary and unproductive.

You need to file with ________, and their process takes up to 90 days. Repeatedly opening complaints here due to impatience and misrepresenting facts is disingenuous and unhelpful. Please allow the process to run its course.

Customer Answer
Date: 05/31/2025

Complaint: 23364920

I am rejecting this response because: You keep referring to your paperwork, but have you actually looked at it? It looks to me like you charged me extra for furniture that was on the original quote and I had far fewer boxes than originally quoted.
Your responses sound so negative like I am the villain here. In fact, I am the customer who feels like I am being taken advantage of. I asked repeatedly if your company was a broker and turns out you lied and said you weren't. You took advantage of me and my situation.

I am still waiting on the side by side comparison of the quote and the pickup list. You promised it 3 weeks ago. I have yet to see it.

A little courtesy and understanding go a long way.
Sincerely,

_** _*

Business Response
Date: 06/02/2025

We strongly disagree with your characterization of the situation.
First, you were not brokered. The name of our company appears clearly and prominently at the top of your paperworkincluding the contract and Bill of Lading that you signed. All documentation reflects our direct involvement, and any suggestion otherwise is false.
As for your inventory, we provided a detailed list of your additional items in our very first response, clearly outlining the differences between the original estimate and what was actually present at the time of pickup. You were not charged arbitrarilyany adjustments were based solely on the actual volume and weight observed by our crew.
No one has taken advantage of you. All terms, rates, and conditions were presented transparently and acknowledged by your signature. Your accusations are unfounded and unfair.
We agreecourtesy and understanding do go a long way. Weve made every effort to resolve your concerns professionally and will continue to do so. But we will also continue to defend our company and team from false claims. Lets move forward constructively.
Customer Answer
Date: 06/02/2025

Complaint: 23364920

I am rejecting this response because:
Your attachment shows clearly that you charged me extra for the bookcase, the 2 car trees, the sofa/loveseat, the rocker you list as recliner. All of these items were on the original list. I even sent pictures of all items. You charged me for 34 M/L boxes in my quote. I had 20 M/L boxes. Now tell me why there is such a difference in the charges.
Sincerely,

_** _*
Business Response
Date: 06/02/2025

The additional charges reflect the additional space required, as acknowledged and signed by you. The screen shot shows what you acknowledged as additional.
Our quotes are based on cubic footage, not item countso even without adding more pieces, increased volume still impacts the estimate.
Previously, you stated you no longer had the original inventory list. If thats the case, were unclear how youre now claiming a discrepancy. Either your current statement is untrue, or your earlier one was. Please clarify which one was the deception.

Customer Answer
Date: 06/02/2025

Complaint: 23364920

I am rejecting this response because: So here's the deal. I do not see why the items list on the original quote are listed as additional items when they were on the original quote. If you quoted capacity for these items, why am I paying extra to ship them when you pick them up? Again, I only had 20 boxes not 34. I just don't see why there was so much overage. I feel maybe I was quoted a price that was purposely less than the capacity of my items so that you could charge me more when I was at the point within other option. That is a poor business pracy and a terrible business model. That is just down right tacking advantage of people .

Sincerely,

_** _*
Business Response
Date: 06/02/2025

You initially listed 10 medium boxes, but what was actually presented at pickup included a sofa, recliner chair, multiple picture boxes, dish pack, wardrobe boxes, XL and XXL boxes, two cat houses, and additional furniture like end tables and extra chairs. These were not on the original digital inventory and represent a significant increase in both volume and weight.
To now claim you were taken advantage of after this was documented, agreed to, and paid for is completely unfounded and unfair.
Just to be clear: a sofa alone takes up more space than 10 medium boxes, let alone all the other additional items. You agreed to the terms during booking, and the pricing was based on the inventory you provided at that time.
This move was from _*** to __ major long-distance relocationnot a short regional transfer. Additional volume directly increases the cost, especially over that distance.
Blaming us for the increase while ignoring the added inventory and the agreed contract terms is not only unreasonable, its dishonest. We stand behind the accuracy of our documentation and the fairness of the revised charges.
Customer Answer
Date: 06/05/2025

Complaint: 23364920

I am rejecting this response because: You are wrong! All of those things were on the original quote. I set you a picture of the original inventory that I gave to _ that she based my quote on. Please attached copy.

Sincerely,

_** _*

Business Response
Date: 06/06/2025

Your statements are blatantly false. Please refer to the signed documentation, which clearly outlines the additional items you authorized. The discrepancies between your estimated and actual inventory were identified through an AI-assisted analysis and verified against your signed agreement.

You have knowingly misrepresented the facts, and your actions constitute clear and deliberate fraud.

Customer Answer
Date: 06/09/2025

Complaint: 23364920

I am rejecting this response because:
I do not accept the response from this Business as a resolution to my complaint.
Sincerely,

_** _*
Business Response
Date: 06/10/2025

We are unclear as to why this file remains open despite the submission of clear, documented evidence demonstrating that the original signed estimate differs significantly from the final inventory loaded and signed by the customer.
Attached are:
The original electronically signed inventory list.
The physical inventory list signed at pickup.
The signed Bill of Lading.
A side-by-side comparison showing the additional items added beyond the original agreement.
The claim being made is inconsistent with the facts and documentation provided. We request that this file be closed immediately, as there is no basis for continued inquiry or complaint. We have acted in full accordance with our contractual terms and standard operating procedures.
We expect this matter to be resolved in fairness and based on evidence, not unsupported accusations.
Initial Complaint
Date:
05/19/2025

Type:
Product Issues
Status:
ResolvedMore info
This business promised a refund if not used and they will not refund my _** that I put towards my ___ Refund And Cancellation Policy Moving Solutions doesn't charge a fee for cancellations or date changes made over 7 business days before your first pickup or within 72 hours of signing the Bill of Lading (BOL), whichever is earlier. However, cancellations or changes within this period may incur fees based on the cost of rerouting the truck and crew. All cancellation and refund requests need to be written and acknowledged by email or fax. Note, processing costs from refunds are not returned. Deposits for changes made after the pickup window starts or when a truck is dispatched are not refundable, covering initial service costs. Cancelation requests must be emailed to _______* and acknowledged. Requests sent after 5 pm EST will be considered received on the following business day.
Business Response
Date: 05/19/2025

Mr. _*** acknowledges both his ineligibility and the terms of the contract. However, he seems to believe that the market cost of sending an empty truck from ___** to __ is somehow zero.

Despite this, we extended a good faith offer of a 50% refundan amount still below the actual cost incurred. Unfortunately, he has chosen to respond with this rather than reason.

Customer Answer
Date: 05/20/2025

Complaint: 23350862

I am rejecting this response because:
They mentioned a empty truck and there was no truck scheduled until September 20, 2025, so what are they talking about. If there was a truck scheduled to go to the __ area I can understand but there was nothing scheduled due to me not knowing when I was going to move as I told _***. I would except 80% returned to me.
Sincerely,

_* _***
Business Response
Date: 05/20/2025

Your move was scheduled for 5/29, busiest day of the year, you changed the date to September to make this statement and statements like it.
Customer Answer
Date: 05/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID __, and find that this resolution is not satisfactory to me, but I am willing to take the $400. 00 because they are lying about the new date that i told _*** to change to. Please submit the $400.00 into my vendor account.

Sincerely,

_* _***
Customer Answer
Date: 05/21/2025

I accepted there settlement but they then deducted $50 for for cost which was not discuss.
Initial Complaint
Date:
05/06/2025

Type:
Product Issues
Status:
AnsweredMore info
3/31/25 Moving Solutions arrived to my home in __**They stated I would have to pay more for my move which totaled $__** date I have received no further communication with the company.When I reach out via phone I am sent to extensions that go to voicemail. I receive no return calls. I have emailed the business with no response to my email inquiry. My 30 business days is approaching, 5/9/25 with no communication.I have not received my household goods.The movers also damaged my kitchen drawer.
Business Response
Date: 05/06/2025

Delivery is scheduled for Thursday afternoon. As advised, this route carries a delivery window of 2430 business days, and we are arriving well within that timeframe.
We last spoke with you at the time of pickup on April 23, and there have been no calls or attempts to contact us since then. Communication works both wayswere always here to assist, but it requires engagement on your end as well.
Customer Answer
Date: 05/07/2025

Complaint: 23295053

I am rejecting this response because:
I have attempted to contact the business by phone and email on several occasions since 4/23 with the last attempts to contact your business yesterday with no follow up from your company.
Sincerely,

_** _***
Business Response
Date: 05/07/2025

We have no message with your name or email, if you call us and do not provide such data we can not know who or why you are calling to call back.
Customer Answer
Date: 05/07/2025

When leaving messages, I left my name, phone number, and order number (job number) with each message.

Initial Complaint
Date:
03/25/2025

Type:
Service or Repair Issues
Status:
AnsweredMore info
Initial contact on __ Quoted me 2800 to move my stuff i gave exact measurements of everything needing to be moved. 3 days before my pcs movers show up and tell me for whatever reason my quote was not accurate for the space in the truck i needed and i needed an additional 3000 dollars to move everything else. Company refused a refund or any explanation for the bad quote and forged my agreement to waiving a visual inspection, they didnt even mention this was an option. They also told me furniture would be wrapped and then i find out it cost an additional 175$ even though i was told it was included over the phone. This is a _ company with fake _** reviews and needs to be shutdown.
Business Response
Date: 03/25/2025

We categorically deny any allegations of forgery or fraudulent activity. All documentation, including your signatures prior to and at the time of pickup, are legitimate and consistent with the agreed-upon cubic footage.

The waiver you now claim not to have signed is clearly visible in the pre-pickup documentation you reviewed and acknowledged.
Your complaint contains false and misleading statements, which we find unfortunate and entirely without merit. All evidence supports that the services rendered were authorized and in line with our agreement.

Initial Complaint
Date:
03/12/2025

Type:
Service or Repair Issues
Status:
AnsweredMore info
I was quoted $3493 for an interstate move and told them all that needed to be moved , they verbally scheduled me for March 5 pickup from two locations and March 7 delivery . On day of pickup they smelled of pot. They filled half the truck and told me that that was amount of quote , still had half of the stuff to move . Insisted I sign that it would be additional quote and told me it was 700 more cu ft which would double the quote . However refused to put it in writing . They also refused to deliver on the day two different people in company had scheduled. Arrived March 9 and had written in contract after I saw it making the new total over $10,300 and included 1000 more cu ft. They insisted on cash payment before unloading and would not even open lift gate so I could see how much of truck was full. They threatened multiple times to drive away with all our things and come back another day when we make payment . I drove 3 1/2 hours just to be there for the move . Finally had to pay them , fearful they would take the things ( I was handling the estate of my f friend who died of cancer for her young daughters ) police came and said I could file a civil suit after They banged up walls and were careless in their unloading It was a nightmare
Business Response
Date: 03/12/2025

We appreciate the opportunity to respond to this complaint and provide clarity on the matter.
The customer was managing the estate of someone else and was not present during the initial assessment. As a result, our original quote was based solely on the information they provided. However, once on-site, the actual scope of work more than doubled, requiring additional space and labor. The customer was informed of this change before work began and agreed to the revised total.
Additionally, the requirement to pay before unloading was clearly outlined and agreed upon. The police confirmed that the customer had consented to this arrangement and that no improper actions had occurred on our part.
The claim that the customer was charged $10,300 is incorrect. A 20% discount was applied before the job began, and the customer never paid the full $10,300. Now, after having agreed to the final cost, they are seeking an additional discount, which we find unreasonable.
Given these facts, we deny the request for further compensation.
Customer Answer
Date: 03/22/2025

Hello,

I never did see the response from the business until today . I request to respond to the false narrative the business put forward to BBB. Nothing was ever resolved . I was at the house when requesting the first estimate and they said they did not need to see it in person, I even offered to send pictures and measurements , they said no. Untrue that I was not present. They did charge me $10,353 and got 100% in cash , venmo , dells and bank draft, I in face had the movers write paid in full on the contract once I handed them all the remaining cash . Of course , they were going to drive off with our belongings if I did not pay the price that they surprised us with on day of delivery . This was after days of me asking for a correct updated estimate. Everyone at the company made excuses and never provided one . They saw fit to write in the contract days after I signed it . See the attached signed contract , it did not have those numbers . Additionally, they fabricated the new binding estimate after the fact and forged my signature. The first time I saw it was about 5 min before they left house . They gave me a copy and I told the mover I had never seen that form . They left with the damage on the house , just saying its not going to be perfect. Hence damaging someones new house and extorting money was in fact what occurred . Please follow up to protect consumers now and in future

sincerely,

_*** Blitstein

Customer Answer
Date: 03/22/2025

Hello,

sincerely,

_*** Blitstein

Initial Complaint
Date:
03/03/2025

Type:
Product Issues
Status:
AnsweredMore info
On 2/27/2025 I booked a move with top moving solutions. Immediately after sending the deposit money, I wanted to cancel with them. I called and my moving representative, *** immediately after sending the money over. He said he would cancel my move job, but suddenly hung up the phone after trying to convince me not to cancel with them. Since then, Ive emailed and called them trying to cancel my move job for a refund and no one has responded. They state in their moving email that Deposits are nonrefundable for moves canceled on pickup day indicating that they could be refunded prior to that time. They scheduled the move for 3/13/2025, so this leaves them with lots of time to cancel the move. It is presently 3/3/2025 and I have been calling and emailing all day with no responses.I would like to cancel my move job and get a refund as soon as possible.
Business Response
Date: 03/03/2025

We follow our terms of service 100% of the time. Lodging a BBB complaint does not alter the terms. Cancels must be in writing to email, within 72 hours of signing the agreement or more then 7 business days from the first pickup which ever comes first

in your complaint it would appear you would be ineligible, but the terms of the agreement will be followed.

Customer Answer
Date: 03/04/2025

Complaint: 23014826

I am rejecting this response because:

I actually sent the first of of several cancellation emails on March 1st (see attached screenshot from my email). So this is well within the 72 hour window that you claim that I am outside of. Not responding to emails doesn't mean they aren't sent. Please process my cancellation and refund.

Sincerely,

_* _**

Customer Answer
Date: 03/04/2025

The moving company never sent me the contract that they claim clearly states this 72 hour cancellation window. And even if they did, I sent in my cancellation email on march 1st which would be within 72 hours of booking the move. I don't know what they are talking about.
Customer Answer
Date: 03/04/2025

To be even more specific, I technically sent the first cancellation email approximately 44 hours after paying for the deposit. If they consider only business days, then even less time elapsed between paying the deposit and receiving the cancellation email.
Business Response
Date: 03/04/2025

Per the agreement, emails sent on weekends will be received and responded to on the next business day. Outside 72 hours and inside more than 7 business days. Even if we counted it on the first (we are not) it would be at the very outside of the time frame.
Customer Answer
Date: 03/06/2025

Complaint: 23014826

I am rejecting this response because:

So you get to count the time over weekend only when it benefits you?

Regardless of the refund, you cannot send movers to my house. Can you confirm here that you will not send movers to my house? They don't even have a destination to move my possessions to, and I won't provide one. I will not pay a cent more to you scam artists.

Furthermore, I was never sent a contract that stated any of these rules that you claim to be following. I never signed anything from you. Finally, ALL of my communications have been ignored. There is no customer service, just a dead end for anyone unlucky enough to interact with your business. The only reason you're responding here is because I'm trying to hold you publicly accountable for bad and likely illegal business practices. You should be ashamed that the only way you can earn money is by ripping people off.

For anyone else reading this, don't touch Top Moving Solutions with a 10ft pole unless you want to lose money and potentially your possessions.

- _* _**

Business Response
Date: 03/07/2025

We are not asking for more money. We are sorry you disagree.
Initial Complaint
Date:
01/26/2025

Type:
Customer Service Issues
Status:
ResolvedMore info
12/18/2024-Signed contract 12/19/2024-Deposit payment was processed 12/31/2024-Emailed to cancel contract and seek refund. Emailed every business day until I received an acknowledgement email from _ _*** on 1/4/2025 stating people were out for vacations due to holiday and I should hear something next week. Never did. Emailed and called numerous times to billing department. They said it could take up to 30 days for processing. I still have not heard anything from anyone in their billing department.
Business Response
Date: 01/27/2025

According to the contract, you are ineligible for a full refund as it has been more than 72 hours since the signing of the Bill of Lading, as outlined in the attached documents. Additionally, you indicated your intent to dispute the payment. Please be aware that this will lead to collections and potential civil litigation.
Customer Answer
Date: 01/27/2025

There response is an automated generic company response. I have received no update regarding a refund since then. The company received a deposit for services that were never renendered. I cancelled a month prior to the date of being scheduled. The policy reads, "moving solutions DOES NOT HAVE A CANCELATION OR DATE CHANGE FEE if your move is canceled or changed more than 7 days before your first scheduled pickup date"...

Customer Answer
Date: 01/27/2025

Just spoke with _** at the company and she stated that we are not eligible for a refund because we cancelled past 72 hours. But when I mentioned the portion of the contract that states refunds up to 7 days prior to pick up date she said we would have to remove our BBB complaint before they would even consider a partial refund. Therefore, my husband wants to close this case.
Customer Answer
Date: 01/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID __, and find that this resolution is satisfactory to me.

Sincerely,

Initial Complaint
Date:
01/15/2025

Type:
Product Issues
Status:
ResolvedMore info
I made a moving appointment on 12/19/24 and cancelled it on 12/23/24. I paid $931.The move was not scheduled until 1/10/25. I was told I was i ineligible because it wasnt canceled within 72 __ WHERE in the agreement they sent does it stipulate _*** only refers to cancellations occurring on the scheduled move day being ineligible.
Business Response
Date: 01/15/2025

Your cancellation was made after business hours, meaning it was processed on the next business day as outlined in the policy. As a result, the timeline falls within both the 72 hours or more requirement and the within 7 business days window. The policy document attached clearly shows that a 72-hour notice period is included.
Initial Complaint
Date:
01/08/2025

Type:
Product Issues
Status:
UnresolvedMore info
We contracted with Top Moving Solutions for a long distance move on October 18, 2024 and paid a deposit of $3691.50. On October 20, 2024 we emailed _______* per their Refund Policy, to cancel the contract and request a refund. I got an immediate phone response from _*** __ - the Sales *** I was working with to attempt to save the contract. I insisted on cancelling the contract and again requested a full refund of the deposit. I followed up with Mr. __ every 1 to 2 weeks and was repeatedly assured the "check was in the mail". I have all of the correspondences. Eventually, I called CS and was given the ____** email. I again requested a refund and received no response. I contacted ** numerous times and was repeatedly told Billing would contact me. They did not. I repeatedly and annoyingly called their CS number again and again until they finally responded indicating I was not elegible for refund because the request came after their allotted time. This is untrue and they have now blocked my calls and blocked my access to my on-line contract. However, I have a copy of their cancellation policy and my request was submitted properly and well within their allotted time. I just want my money back.
Business Response
Date: 01/09/2025

The cancel policy states 7 business days before pickup or 3 days from signing BOL whichever comes first, it also says emails after business hours or on weekends will be attributed to the next business day. You were past the 3 day window, we worked to reroute the truck but were unable to. Per the contract, and federal law, the deposit is none refundable and can be applied to a future move for up to one year.

you called over 10 times yesterday, your number is not blocked in anyway.

Customer Answer
Date: 01/09/2025

The response from Top Moving Solutions is not acceptable.

The Contract for my move became effective on 10/18/24 when I made payment. October 18th, 2024 was a Friday. My cancellation email (attached) was submitted appropriately on October 20, 2024 @ 6:55 a.m. October 20, 2024 was a Sunday, 2 calendar days after the contract effective date and well within the 7 day prior to move date (November 15/16, 2024). You did not "work to reroute the truck".... A truck was certainly not dispatched nor did it need "rerouting" a full month prior to the move date. Even if they deem notice is not accepted until the next business morning, I was still within the 3 day window. It is unreasonable and illegal to mix business days with calendar days in a contract, especially when the differences are not specifically identified.

Mr. _*** __, your agent, also repeatedly told me - in writing, the refund was approved and "in the mail". I have copies of all those correspondences as well as phone records.

I actually called 32 times yesterday because the extremely disagreeable, self-identified "manager" kept hanging up on me. She repetedly told me i had been contacted by the billing department when I clearly was not. She repeatedly told me "You will get no answers here", when I requested a contact name. She is the person who told me I was blocked. I also have no access to the contract I signed. I am formally requesting a copy of that Contract.

I just want my money back.

Customer Answer
Date: 01/09/2025

Complaint: 22787230

I am rejecting this response because:

The response from Top Moving Solutions is not acceptable.
The Contract for my move became effective on 10/18/24 when I made payment. October 18th, 2024 was a Friday. My cancellation email (attached) was submitted appropriately on October 20, 2024 @ 6:55 a.m. October 20, 2024 was a Sunday, 2 calendar days after the contract effective date and well within the 7 day prior to move date (November 15/16, 2024). You did not "work to reroute the truck".... A truck was certainly not dispatched nor did it need "rerouting" a full month prior to the move date. Even if they deem notice is not accepted until the next business morning, I was still within the 3 day window. It is unreasonable and illegal to mix business days with calendar days in a contract, especially when the differences are not specifically identified.
Mr. _*** __, your agent, also repeatedly told me - in writing, the refund was approved and "in the mail". I have copies of all those correspondences as well as phone records.
I actually called 32 times yesterday because the extremely disagreeable, self-identified "manager" kept hanging up on me. She repetedly told me i had been contacted by the billing department when I clearly was not. She repeatedly told me "You will get no answers here", when I requested a contact name. She is the person who told me I was blocked. I also have no access to the contract I signed. I am formally requesting a copy of that Contract.
I just want my money back.

Sincerely,

_* __

Business Response
Date: 01/10/2025

We are specifically following the contract as explained in our first response. There is no rebuttal for following the contract.
Customer Answer
Date: 01/13/2025

Complaint: 22787230

I am rejecting this response because:

I formally contest the stated cancellation terms. Given that you have restricted my access to my online account and contract, and have not provided me with a signed copy as previously requested, I am prepared to pursue legal action to resolve this matter.

_* __

Business Response
Date: 01/19/2025

We have done no such thing. The terms are pulled directly from your signed contract and were attached.
Customer Answer
Date: 01/20/2025

Please let me know how or if the BBB intends to reach a decision regarding this matter or if the business and myself are simply going to go back and forth until one of us gives up?

Respectfully,

_* __

Customer Answer
Date: 01/20/2025

Complaint: 22787230

I am rejecting this response because the business responses continue to be untrue.

Below will be my last attempt to informally elicit repayment of the deposit I paid to Top Moving Solutions d/b/a Moving Solutions.

The facts are as follows:

On October 18, 2024 I paid a deposit of $3,691.50 to Moving Solutions to secure a long-distance move from ___***, ** to _**, ** - scheduled Move Date of November 16, 2024.

On October 20, 2024, I submitted a written request to cancel the Contract and receive a full refund. Please note that between Friday October 18, 2024, and Sunday October 20, 2024, NO SERVICES were provided by Moving Solutions.

On Monday October 21, I spoke to Mr. _*** __ _________** who attempted to dissuade me from cancelling the contract. He was unsuccessful and indicated he would personally submit my request. To whom I was not told.

I have followed up with Mr. __ multiple times via phone, email and text. Each time I was promised that the refund was forthcoming. I also made attempts to reach the corporate office for a status update. I was told: The ____** handles that. Their line is busy. Ill message them and they will reach out to you. The ____** says they messaged you already. Heres the ____** email you can reach out to them directly. (I received an auto-generated email as a response to that email request). The ____** has already responded to you; theres nothing more I can do for you. "I'm blocking your calls".

On January 8, 2025, I received a formal refusal from the ____** to refund my deposit. This was SEVENTY-NINE days after I cancelled my contract.

Despite my repeated requests, Moving Solutions has not provided any written proof to substantiate their claim that my cancellation was requested outside of the contract terms I signed. Attempts to retrieve the online contract are met with the message: Access to this document expired! Call Customer Service!

Given that no services were provided, and written proof of the contract terms I am accused of violating has not been delivered, I assert that withholding the refund is unjust. Therefore, I am yet again formally requesting the full refund of my deposit.

I just want my money back.

_* __

Business Response
Date: 01/24/2025

You canceled more than 72 from signing the *** in your own accounting of the timeline in your rejection. Attached above.
Customer Answer
Date: 01/29/2025

Complaint: 22787230

I am rejecting this response because:

Im sorry is this response a joke? You have attached yet another version of your cancellation policy. You have NOT provided a copy of the BOL/Contract that I signed and have repeatedly requested. Your CEO has also ignored a Certified Letter requesting a copy of the signed BOL/Contract. Additionally, you seem to be blaming ME for missing the cancellation deadline because YOU did not respond for 79 days! This would be laughable if it didnt concern so much of my money.

Your refusal to furnish a copy of the BOL/Contract you allege I signed suggests that no such agreement exists and you are bluffing.

Either PROVE that I missed the deadline or return my deposit.

_* __

Initial Complaint
Date:
12/18/2024

Type:
Product Issues
Status:
AnsweredMore info
I contacted this company for a price on moving, spoke with _*, told him I had a 2 bedroom townhouse but I had extra furniture, boxes and exercise equipment, he said okay. He gave me a price of $1350.49. I had to pay $600.00 for a deposit which I did. They contacted me a few days later and stated I had to much stuff and it went over the cubic feet they allow so I would be charged $2600.00 and I said no way, I am paying what I agreed on. I was then told I had to take stuff off in order to keep that price. I asked what stuff and I was told I had to take off ALL the boxes, the tv, tv stand and all the exercise equipment. So I said okay. A day later I then had to sign a bill and lading. Then my family and I decided we would just move it ourself because it wasnt worth it. I contacted _** for a refund and was told to look at my contract on how to cancel, so I did and I had to email them requesting a refund so I did that. I then received an email from someone telling me to call _** or _**. I called and spoke with _**. She stated, they wanted me to let you know that youre not getting a refund. I said why, she said because its past the seven days of your cancellation. I said OK but according to the contract if I request a refund within 72 hours of signing the bill and lading, I can get a partial refund. She said well youre not getting one. I asked her why and she said because youre trying to cancel two days before your move day, I explained to her that my contract doesnt say anything about that. It states if I cancel the day of the Move, I do not get any money back. I am actually canceling 24 hours after signing the bill and lading so I am entitled to a partial refund. She said I dont know what your issue is. I said my issue is I want to cancel because I was told one price for everything I had and then you guys wanted to charge me more and if I wanted to keep the original price I had to take half of it off so there was really no point in hiring you.
Business Response
Date: 12/19/2024

Within 7 business days or 72 hours which ever comes first. Is the cancel policy maam, you are ineligible per the terms.
Customer Answer
Date: 12/20/2024

Complaint: 22706899

I am rejecting this response because: according to the cancellation policy you have 7 days for a full refund and 72 hours after signing the bill of lading for a partial refund. It also states if you cancel on the day of the move you are not entitled to any refund at all. No where does it say which ever comes first, therefore since it was 24 hours after signing the bill of lading that I emailed you of my cancellation I am entitled to a partial refund and I would appreciate it if you could refund me as per your policy
Sincerely,

_* _*
Business Response
Date: 12/23/2024

That does not make sense. You are within 7 days of the pickup window. You are ineligible.
Initial Complaint
Date:
12/13/2024

Type:
Product Issues
Status:
AnsweredMore info
On 11.11.24 I hired this moving company. On 11.12.24 I requested cancellation of the move and a refund. Since that time I have been emailing and requesting a refund to no avail. On 11.27.24 I completed documentation to process my refund and the document states please allow 7 business days for it to reach my account. On __ I called again because I have not received a refund and they said I have to wait another 7 business days. I believe they are trying to hold my money past my planned move date because I chose another company. This is highly unprofessional and unacceptable.
Business Response
Date: 12/13/2024

The document, says it can take a minimum of 7 business days and you would not leave negative reviews. It was processed earlier the week and will in your account next week. You are in violation of the agreement.
Initial Complaint
Date:
11/27/2024

Type:
Service or Repair Issues
Status:
AnsweredMore info
We were scammed by _*** _* at Top Moving Solutions LLC. They asked us the amount of things we wanted to move from __*** to _*** only for _*** to completely misquote us and make room for HALF of the stuff we wanted to move in the truck. We had told them line by line exactly what we wanted to do and how we wanted to move our stuff. You can even check the phone records, _*** _* DIRECTLY quoted saying that we could leave bubble wrap for the movers and that they will take our TV and _ stand. He never ONCE mentioned having to board up our washer/dryer/fridge. Everything he said was utter lies. When the movers came, they said they can NOT bubble wrap anything and that boarding up everything was mandatory. _*** said he would speak to the movers and the movers said they had never heard from him once .When the moving company they CONTRACTED came (they never mentioned once they are a broker, they constantly used language like "we'll move your stuff on X date") the movers told us directly that they broker completely misquoted based on the items that were asked to move. We gave a deposit of $965 because we trusted this company was going to do right. They scammed us and _*** _* ignored every single message that we sent on the day of the move. We emailed him several times after, we texted him, nothing. I want my deposit back of $965. They completely lied to us and misquoted us to get the sale. They were wrong about the amount of space needed for what we told them, they lied about how much it would cost, they lied about the delivery date of our items (they promised the 22nd of Nov but the moving company said it could be 30 days out from Nov 22nd depending on their crew), they had terrible customer service that hung up on us when we're trying to get a hold of anyone. I want my $965 back. They have a history of fraud on their BBB reviews and should be out of business. Shame on you _*** _*, we trusted you and you lied to our faces.
Business Response
Date: 11/27/2024

Every one of your claims is explicitly addressed in the contract, which is then reiterated in separate emails to prevent exactly these types of unfounded assertions a pdf of the separate email is attached, and one of you responding to it.
Customer Answer
Date: 11/29/2024

Complaint: 22611794

I am rejecting this response because:

You did absolutely NOTHING to resolve what your sales person _*** _* said. You quoted incorrectly and the moving company that you brokered the deal from even admitted to you misquoting to HALF of what we told you to pack. Nothing here in your response indicates that _*** _* did NOT say that we could provide our own bubble wrap and that he would let the movers know. I am not accepting anything than my deposit back. The movers who moved my stuff deserve the money they got, not you. You all lied to make the deal happen and run a business on scamming folks by charging quotes incorrectly only for the movers to come in and overprice. At that point in someones life, they have no choice but to just pay because they have to move their belongings. I will be continuing to fight this until you give me my deposit back. Want to hear all the phone records with _*** _*? Go listen to them. I have verbal commitment from him that we never needed to board any of our stuff and that the TV and glass could hvae went with bubble wrap, as he EXPLICITLY said so. You sending a screenshot proves nothing that you didn't scam me by misquoting how much space was needed. Your own movers that you hired admitted to you doing wrong by your customer. I will not be backing down and will take further action until I receive my money back.

Sincerely,

_*** _***

Business Response
Date: 12/09/2024

You previously signed an estimate and contract, agreeing to the terms, but you are now disputing those terms.

You are not eligible for a refund. You can file a claim with the claims processing company if you wish.
Customer Answer
Date: 12/16/2024

Complaint: 22611794

I am rejecting this response because:

You all lied. You lied about how much space was proposed for the vehicle. _*** _* lied to my face about leaving bubble wrap the company would be able to cover everything. He never once mentioned anything about needing to crate and box my own fridge, washer, dryer, TV.

I am not going to accept anything until I get my refund back. You all can send it directly back to me, I'm not calling your claims number that already rejected my ask about the refund.

Sincerely,

_*** _***

Business Response
Date: 12/16/2024

You are not eligible for a refund, and no one has been dishonest. The signed contract has been provided as evidence. The fact that this complaint remains open reflects poorly on the BBB of Middle Tennessee and highlights their bias against us, likely stemming from pending litigation.

Customer Answer
Date: 12/17/2024

Complaint: 22611794

I am rejecting this response because:

Check your phone records with _*** _*. All your calls are recorded. Check the call log on Oct 30th with _*** _***. He states multiple times that we can put bubble wrap for our TV and other glass items and that the movers will do it. I will not give up on this complaint and will continue to pursue on every one of your other BBB sites until you give me my refund. You all scammed us , wrote down the wrong estimates and square footage, and then told us you would tell the movers to use the bubble warp. What a joke! You never even once SPOKE to the 3rd party movers you hired. They've never had a single piece of communication with the movers. and when we emailed and called the customer service, NO ONE got back to us. we were forced to pay the movers because of a critical closing date that we could not delay. They stole the money and never reached out back to us again.

Want this resolved? refund me my deposit. Otherwise I'll keep this going publicly and will make sure I continue writing more BBB comments until everyone realizes you scam everyone, just like your other reviews say so too.

Sincerely,

_*** _***

Business Response
Date: 12/23/2024

No one scammed you, and no one provided an incorrect quote. Your quote clearly specifies that the TV would bot be bubble-wrapped, and you signed it, confirming that you read and understood the terms. Your submitted documents directly contradict your claim, yet you are openly attempting to blackmail us. You are not eligible for a refund, you are not a victim of some injustice, you may have miss understood something and are trying to make that our fault and it is frankly, disgraceful.

Initial Complaint
Date:
11/20/2024

Type:
Product Issues
Status:
AnsweredMore info
The business committed to move an upright piano from a MI address to an IA address. They failed to pick up the piano saying it had to be dismantled and that was not in the contract. There were only two men that showed up to move a piano up stair and into a truck. Two men cannot move an 800-pound piano. The truck had no lift gate, and no extra materials were brought to assist in handling the piano. The two men did not speak English, from the _***, possible illegal. They left without saying anything, no further instructions - nothing. Company will not respond to my texts or emails. I spoke with _** at same company in __* ___**, and said I wanted a refund and she didn't think that was possible. Said she'd get back with me.
Business Response
Date: 11/21/2024

Per the terms of the agreement you attached, you are ineligible for a refund.
Initial Complaint
Date:
11/18/2024

Type:
Product Issues
Status:
AnsweredMore info
We would like Moving Solutions to find and deliver to us our missing household goods, garden and garage items.We moved from AZ to VT and contracted with Moving Solutions to transport our goods. They packed everything up and left our home in AZ on 09/24/2024. They delivered our goods to ** on 10/26/2024.Over 130 items were missing from the delivery. We have identified everything we can remember and have pictures of almost everything.I contacted Moving Solutions immediately, provided them a list of the missing items with pictures, and asked that they assist in finding and delivering our items. They have not done so. To the contrary and in response to my request for help, Moving Solutions emailed me pictures of what they claim is the "Inventory List", asserting that everything on the list was delivered. Not so. I can identify at least 3 items on the list that were not delivered. I also immediately noticed that this list was created after the Packers left our AZ house. The driver's name and "Origin Date" are incorrect. Also, the list they picture in their email was never provided to us in **, nor during the 32-day move, despite my repeated requests for such a list. Nor was it provided to the team who unloaded our items in **, even though they requested it. Nor was any list created by the Packers in AZ - we were with them at all times and they had no Inventory Sheet with them..We are not asking for compensation. We simply want Moving Solutions to find and return our household goods, garden and garage items entrusted to them and while in their care.Thank you..._*
Business Response
Date: 11/18/2024

We wish to confirm that this complaint was addressed via email approximately one week ago. We have verified that all items were delivered and duly signed for by the recipient. For your reference, we have attached copies of the inventory sheets and delivery confirmation to substantiate this.
We believe the continued pursuit of this complaint lacks merit and may stem from a misunderstanding, as all documented evidence clearly supports the completion and proper handling of the delivery. Given the clarity and convincing nature of the evidence presented, we respectfully request that this complaint be considered resolved and subsequently removed from our profile.
Thank you for your attention to this matter. We look forward to your confirmation of the complaint's closure.
Business Response
Date: 11/18/2024

In case the last upload did not attach documents
Customer Answer
Date: 11/20/2024

Complaint: 22571613

I am rejecting this response because, in fact, not all our items were delivered by Moving Solutions and their "Inventory List"/documentation has incomplete and incorrect information. I have included 6 pictures, as allowed, that were sent via text on 09/32/2024 to the Packers prior to their arrival that include the missing items; there are many more.

Moving Solutions did email me on November 15, 2024 to confirm that, upon their review of their records, all our items had been delivered and accounted for, "as per the signed delivery acknowledgement". I reject this statement and conclusion because the "Inventory List" is not complete, is inaccurate, and I have no idea when or where it was not created - see timeline and facts of events, below.

While in AZ, no itemized document was created by the Packers during the packing/loading process at our home. We were with the Packers at all times and they had no Inventory Sheet with them nor were they taking notes and only labeled a handful of boxes. We were never provided itemized documentation of our packed/loaded goods, nor did we sign an Inventory List on 09/24/2024 when the Packers left.

During the 32 days it took to deliver our goods, I called and emailed several times, requesting an itemized Inventory List from Moving Solutions, as well as a status of where are goods were, and when they would be delivered. We never received documentation of any kind nor provided a report of where our items were.

Upon delivery in **, the 2-man _*** asked for the Inventory List to check items off as they unloaded; the driver would not provide it. In fact, he immediately turned away, went into the cab of the truck where he stayed during the entire unloading process. It is true that my husband did sign a document on 10/26/2024. However, he was pressed to do so by the driver without being allowed time to review the items unloaded or to open boxes. The driver did not provide _ with a copy of the document he had just signed. NOTE: The driver insisted that _ also sign for the "Origin" section, which upon further review has misinformation; the driver's name and Origin Date are incorrect - our driver was _ (not _**) and the Origin Date is 09/24/2024 (not 09/22/2024).

After delivery, I called and emailed Moving Solutions numerous times to ask that they find and return our missing items. As previously stated, on 11/02/2024, they emailed me 6 pictures of what they claim is the "Inventory List". Before 10/26/2024, we had never seen this document, nor did we receive a copy upon delivery. It is also clear that these pictures were taken on the seat inside a vehicle - not on our kitchen countertop or any other household surface in our home in ***

Finally, there are at least 4 items identified on their List that were not delivered - a saw table, the complete dining table (it is actually a drum table; the pedestal is missing) and all parts to 2 Christmas Trees (I can provide pictures). I cannot identify additional items because their List is not itemized; many line items simply say "boxes". To further illustrate the inaccuracy of their List, we received items of ours that were not included on the List (examples include a folding table too big to box up, 1 unboxed garden vase, an unboxed antique typewriter, a wheel barrel full of loose items, fans, unboxed brooms/mops/Swiffers/yard sticks taped together, an unboxed antique radio (it was in a clear plastic tote), unboxed paintings/artwork, an unboxed Epson printer, an unboxed shredder, etc.). I also have pictures of the items we received that were not on the "Inventory List".

We are willing to withdraw our complaint when Moving Solutions delivers our missing items. Thank you.

Sincerely,

_* _

Business Response
Date: 12/09/2024

Pictures you sent prior to us arriving were not all loaded on to the truck. Not loading on to the truck does not mean we lost the items, you chose not to pay for additional space needed to take everything so everything in your pictures prior to pickup will not be at delivery because you did not pay to ship them.
Customer Answer
Date: 12/10/2024

Complaint: 22571613

I am rejecting this response because the pictures I provided are of items that were indeed loaded onto the truck; we saw them loaded and attest to that. We did not move out of our Arizona house and leave these items behind. Putting aside boxes, shop tools, garden and large indoor vases, it makes no sense for us to move only the top of our drum table, leaving its base/legs behind. Nor would we move our miter saw without its base, belt sander pedestal without its belt sander, grinder pedestal without its grinder, nor sewing machine power cord and foot pedal without the sewing machine.

It was actually Moving Solutions who requested pictures September 21, 2024, the day before they were to begin packing and I immediately provided them. The majority of our missing items are shown in these pictures. Additionally, a few of these pictures are of missing goods noted on the Binding Move Estimate of September 10, 2024, entitled "Articles List".

If the Movers had labeled boxes, affixed a sticker with our Job Number to each item moved, arrived with enough boxes in which to pack everything, prepared an itemized Inventory List at the time of packing and provided us a copy of this List before they left our home in **, there would be no question of whether or not these items were loaded. However, none of this was done. In the end, the fact remains that we are missing several items entrusted into the care of Moving Solutions. We only ask that they be located and returned. Thank you.

Sincerely,

_* _

Business Response
Date: 12/16/2024

We have provided your signed inventory sheets for your review. With this clarification, we believe this matter has been addressed, and the complaint should now be closed.

Initial Complaint
Date:
11/16/2024

Type:
Service or Repair Issues
Status:
AnsweredMore info
i was provided and estimate to move from _** on 10/24/2024 from _** in the ____ for $2792.70 which included a binding estimate fee of $500. I provided a detailed list of the items to be picked up in storage and another stop and my home to move to our apartment in ___**, __*I provided a check for the requested amount for at Nov 1 pickup for $1172.00 When the driver _** arrived (cell ___) I showed him the storage unit and he said he would not load unless I sent him $1,143.99 through Cash App. I had my daughter send it to $mhmmovingllc. After _** started loading he told me he ran out of space from my estimate and I still had a half of storage unit left to load. He said I would have to send more money through Cash App to finish the job. I called _** from customer service for and explanation and she said take it up with the driver and hung up on me 2 ____** said my option was to take what was on the truck and leave everything else behind. They w opulent load or unload anymore unless I agreed to pay extra money when they adjusted the load at our home to drop off furniture and pick up which was apart of the original estimate. He told me I now owe $4,072.26 at our delivery or we would not get our belongings in ___**. Our total was now $6,378.65. We made 2 extra payments through Cash app to get our belongings unload. ($4000 and $72.26- our daughters had to help.The original estimate is blocked on line but I took a picture of it. When i asked _** for a final bill, it said my adjusted estimate was $8818.75!!!!! I trusted that they provided me with the proper truck footage in the original estimate. I have a list of what we put on the truck took off and original email I sent them with the list. I was scammed and my items were held hostage until I paid. They bid low and then charge at every step without the customer knowing this is the process saying you ran out of space. I paid so I would get my items!!
Business Response
Date: 11/16/2024

Thank you for bringing this matter to our attention. We strive to provide a reliable and transparent service, and we regret that your experience did not meet these expectations.

After reviewing your account, we acknowledge that additional goods were included beyond the scope of the original estimate, which required adjustments to the space and associated costs. Per our policy, estimates are based on the inventory list provided at the time of booking. Any additional items or services beyond the agreed inventory may necessitate recalculations to ensure proper accommodation.

We understand your concerns regarding the payment process and interactions with our team. This does not align with our commitment to professionalism and customer care. We will escalate this matter internally to address the conduct described and evaluate potential gaps in communication and service.

We regret any inconvenience caused and assure you that we are reviewing this situation to improve our processes. Should you wish to discuss this further or seek clarification on the final charges, please feel free to contact us directly.

Customer Answer
Date: 11/19/2024

Complaint: 22564824

I am rejecting this response because:

I am providing the lists of the original items I provided, the list that I made for _** on my IPhone as he loaded and unloaded my items and the final list that _** made. I found that 1 Rug, 2 tv mounts and 1 King box spring bed were left off the original list I created. There were 27 boxes instead of the 26 I originally mentioned. This does not warrant an increase of my total costs to go from $2792.70 to
$6,378.65. I have reached out to your company through email and phone calls. I have asked to speak to a manager and no one calls. I was provided an estimate that could never meet the items I requested to be loaded. I am requesting I receive money returned on an agreed upon amount. That is the only way I will resolve this matter. I was absolutely made to feel like we were being fleeced for money and our items would not get to us unless we paid. I feel you did not provide a good faith estimate and your team was unprofessional.
Sincerely,

_*** _***

Business Response
Date: 12/09/2024

We have spoken with you and explained how to go through the claims process.
Customer Answer
Date: 12/10/2024

Complaint: 22564824

I am rejecting this response because: No one from your business has ever called me or sent me any information about a claims process. Your driver scammed me and you need to fix this. I am not jumping through hoops with your business filling out complaint forms I have never received. The ______** has advised me to file a complaint with the _* as well after reviewing my complaint. I requested contact from your company and NO ONE has ever called. Your business has never made a good faith effort to resolve my issue of being over charged.

_*** _***
Business Response
Date: 12/16/2024

You were charged the amount you agreed to pay, as outlined in your signed contract, which we have provided to you, the Attorney General, and the _*. Requesting a discount after the fact does not imply any wrongdoing on our part. Additionally, I personally called you, so your claim that no one reached out to you is simply untrue.

Customer Answer
Date: 12/17/2024

I never spoke to a person named _*** and asked _** and _** to have a manager call me. No one ever did. _** _ up on me while we were loading when I called as I did not understand what was happening.The driver _** said he would just move what was loaded if I did not pay more money. I gave a complete list of items to be moved to _**. _** gave me a low estimate and how is possible to be charge $4072 more for a move of set items in a storage unit? They are accusing me of not giving an accurate list of items when all the loading documents match the list I gave _**. Their response is not in good faith.The original document I signed was a binding estimate. I paid because I was not about to have my belongings dragged into their storage, charged fees and never see my items. I have moved 5 other times. This was a bait and switch operation. Claims by any other customers needs to be investigated.
Initial Complaint
Date:
10/31/2024

Type:
Service or Repair Issues
Status:
AnsweredMore info
The company *** that sold the move said the drivers are allowed to drive 500 miles a day so since the move is less than 1000 miles they should deliver on the 3rd day. It has been 4 days and they will not return my calls or txt . I am concerned about theft
Business Response
Date: 11/01/2024

This is a binding price based on the inventory you provided, and services requested in the estimate. The only way this price will change is if you add any additional services or inventory items to your move. Based on your list we have you estimated at 1700 cf: cubic feet. If at any time you require an additional space reservation or should your list of items take up more space, your binding rate shall remain the same as stated in your contract. Per your contract, your binding rate per cubic foot is $5.25:
Additional services would be long carry over 100 ft from the truck to your door, flights of stairs over 12 steps on the exterior of your home, elevator services or packing. YOU are responsible to have all your boxes and fragile items packed, (I.E. glass tabletops, curio cabinets, TVs Etc.) Unless specifically noted on your electronically signed order. We do offer ala Cart packing if you need, for an additional cost. Mattresses must be wrapped, and covers can be provided.
Your arrival date is a 2-day window, we will confirm which day the pick-up will be up to 3 days prior to your first day or as late as the evening before your last day prior to the scheduled arrival date, along with a 4-hour estimated time of arrival (these are estimates and can change based on shippers before or after you on the route. We reserve the right for the 2 day window to be pushed up to 48 hours on either side for unforeseen circumstances, instances where this is needed is well under 1% of our total moves.) Your move date is flexible however, and can be changed but changes are based on our availability and can incur additional charges or discount reductions. Please let us know of any date changes with as much advanced notice as possible to make sure we can accommodate you.
Your delivery time frame is a window based on your first available delivery date and your destination, which is your F.A.D. Your F.A.D. is NOT your delivery date, it is the first date of your delivery window. If your household goods are being stored in our facility. Your FAD window will be applicable once you notify and confirm with the company that you are available to receive delivery. At that point we will schedule your items to be picked up from storage and once loaded your delivery window will begin.
Expedited Delivery If at any time should you be interested in receiving an expedited delivery, we offer this option at a flat rate per cubic foot. Should you select this option, your delivery window will be decreased by 50%. For example, if your delivery window was 7-14 days your expedited delivery window would now be 3 -7 days. This option can be added at any time prior to pick-up or delivery if storage services are included.
REMINDERS Due to the delivery time frames, we suggest that you do not ship any important documentation such as: passports, birth certificates, social security cards and any other personal identification. We also recommend that you do not pack any medications or medical equipment that will be needed during the time of transit. We also encourage that you do not transport any business or professional necessities. This includes but is not limited to, small electronic equipment, such as ipads, laptops, and computers that you would need immediate access to throughout the duration of pickup and delivery. It is strongly recommended to not schedule house closings the day after the last day of your arrival window because it is for arrival not job completion, leaving an extra day for unforeseen circumstances is always a best practice.
$3194.82 - Credit card is only accepted for deposits in most instances and incurs a fee, personal checks can be used on pick up when deliveries are scheduled to be longer than 3 business days, otherwise pick up and delivery must be a certified form of payment for direct deliveries. Deposits are nonrefundable for moves canceled on pickup day, 72 hours after signing the _ or within 7 business days of the first scheduled pickup day whichever comes first.
If there are any changes to the inventory or additional services needed after the reservation is made please inform ____* when they call you 3-7 days prior to your scheduled move date. You can also call or email to make any updates.
Average* Delivery Spread Chart

* - windows are not guaranteed and can be affected by load size, time of year, weather, and other acts of God
Do you John understand and agree to these terms and conditions?

In order to confirm receipt of this Key Features Checklist Reply to this email with "Acknowledged"

No one likes surprises at the end of their move, so please review this information carefully. This estimate is based upon the information you've provided us, which is detailed in your quote. Please contact our office if there's anything we've missed or overlooked, as any changes to the amount of goods we move may impact your final cost.

Have a great day!
Customer Answer
Date: 11/18/2024

As I review the details of the complaint several factors came to light that I did not mention. Moving solutions sent a truck (26') based on the visual estimate of things to move made by ____. The came that day with two trucks a 26' and a 16' truck. They filled the 26' truck and said that I would have pay for the 2nd truck to move the remainder. I refused to pay $5200 . It was not till when they delivered the load to ** on 11/8 that I noticed that my move only filled about 2/3rd of the 26' truck the sent. I asked was anything missing as the truck that picked up my items was full and now only a 2/3rd full truck is delivering them. I was told there was another load on the truck that picked up in **. Since Allied quoted me that a 26' truck was all I needed it is apparent that Moving Solutions was running a scam by sending a partially loaded truck knowing they would need another truck to complete my move and try and charge me for a second truck. They have 1.5 rating on BBB and use the same excuse about the ** on other complaint which indicates they use this scam regularly. I want you to get the shipping logs from the *** and see if they made any pickups before me. I have lost irreplaceable belongings to these crooks..
Business Response
Date: 12/02/2024

Raising complaints after the fact does not constitute a scam. According to your own account, your wife asked you to remain quiet during delivery and noted that your behavior was contentious.

Regarding the Better Business Bureau (BBB) of ____, we have observed questionable practices on their part, including suppressing positive reviews. We are actively pursuing legal action against them for probable malpractice and dishonesty. This complaint aligns with our case, so we appreciate your contribution in this regard.

Its worth noting that your delivery was completed using a 32-foot truck, not a 26-foot one. The quote you insisted on, despite our recommendations, was based on a volume estimate that would have fit in a truck smaller than 26 feet and originated from a different company.

Your claims are inaccurate, poorly structured, and difficult to understand.

Initial Complaint
Date:
10/22/2024

Type:
Order Issues
Status:
ResolvedMore info
I hired the movers on May 7th to move me on June 11 from IL to **. i was originally quoted $6401 and then after a video review with the Sales person (*** _) added more cu/ft for a grand total of $6728, which is how much we paid. When the movers showed up The business committed to move everything listed in the quote at the estimated cu/ft volume, and we added extra volume after a video review with the same Salesperson and included extra buffers of additional Cu/ft volume, but when moving day came, only 52% of all the quoted items were moved. The movers stopped loading up halfway and claimed that we reached the limit and needed to pay more money (at a higher price) for them to move the rest. We did not have the money for that so that was the end of what they moved. This made us travel back to IL 3 times and buy a storage unit to move everything else that they did not and has cost us nearly $2k in gas, travel, and storage rental fees just to move the remainder into a storage unit and travel back/forth from ** to **. We emailed them our issues and the Business refused to do anything for resolution unless we filed a claim through ________. So we had no choice, but the process took nearly 8+ hours and they only accept a SINGLE PDF file format limited to 12Mb in TOTAL. Every video i have taken was never able to be submitted. I was barely able to submit enough photos with a 12Mb size (Average single photo is 5Mb in Size). The Claims process is not meant to make it possible to submit anything sufficient given their intentional difficulty to submit a claim.We originally chose this company based on the positive reviews and scores on _**. After our horrific experience, we looked back at the reviews and noticed a large number of reviews were faked/purchased reviews saying nearly identical things in similar phrasing and keywords. We also noticed that these reviews would come very quickly after a negative 1 Star Review. It is clear they are violating FTC laws.
Business Response
Date: 10/23/2024

Our reviews are never purchased. We use _*** to gather feedback from past customers throughout the year. You can verify their authenticity, as Birdeye is a reputable platform that efficiently collects and manages reviews, including automated responses, which helps us handle feedback professionally. _____

Regarding your estimate, it was based on the amount of space required on the truck, not a specific list of items. If you rented one U-Haul but ultimately needed two, would you blame U-Haul for that? You also submitted 24 photos on _**, none of which showed any damage and were mostly images of packed boxes.

Your calculations reflect the cost of the service provided. We fulfilled the work we were hired to do, so its not reasonable to expect us to absorb those costs.
Customer Answer
Date: 11/01/2024

Better Business Bureau:

I have worked out a resolution with the business in reference to complaint ID __, and find that this resolution is satisfactory.

Sincerely,

_ _***

Initial Complaint
Date:
10/18/2024

Type:
Sales and Advertising Issues
Status:
AnsweredMore info
While looking at moving companies I thought this place would be able to help me, the day after I sent over the Electronic check I decided to cancel(12 hours later)I told the sales person, and sent out emails requesting them to stop processing the check, they ensured me that wasnt possible and that I would have to wait 45 days to receive a refund for the $800 deposit I had paid them. Now it is 10/18 and I have still not received a full refund for what they owe me. I never had a service done, and they need to pay me back
Business Response
Date: 10/18/2024

_ was not eligible for a refund according to the terms of our agreement, as his text thread shows he canceled outside the permitted period. However, due to _** threats against our reputation, we decided it was more prudent to resolve the matter, given the small amount in dispute. We refunded _ according to the terms, but his bank rejected the wire transfer. Once _ provided accurate banking information, the refund was resent.
This complaint is in violation of our contract, and we request that it be closed. If this matter continues, _ will face legal action.
Initial Complaint
Date:
10/09/2024

Type:
Service or Repair Issues
Status:
AnsweredMore info
Top Moving Solutions company ___- Veterans beware, this is the worst scan against the aged and veterans I have ever encountered. Total scam. The packers arrived without enough boxes though they had been given a full detailed inventory, they used the boxes we had purchased we were going to use for shipping a few things they used all our boxes over 100, tape, markers, packing wrap, packing papers and other items, never gave us credit. Did not know how to pack, intentionally broke things, intentionally dropped boxes, only filled boxes halfway so they could claim additional boxes and space used, and then closed them without stuffing with paper allowing for glass in _* together. Class, crystal, plates etc.. were packed with one piece of paper, we had to insist on the packers using more paper and had to show packers the proper way to pack. Packers were rude, racist, and appeared to be discriminatory against age, disability and sexual orientation, they arrived at 9:00 am and were still packing at 3 am the next day when they charged us another $8000 and threatened not to deliver or even leave until payment was made. We had started out at $11,0000 for the move, cheated out of another $8000 making it now $19,000 and they haven't even delivered yet. The packers Intentionally broke a _* _* and then told us not to worry about it, we have contacted the BBB in our area and theirs, Veterans be ware, this is the most unprofessional, underhanded, scamming crime feeding on the elderly and disabled. I called again today to see when delivery would be made and was told to call back on Friday again. I am now told that we have to pay the third portion the delivery fee when they deliver. holding our property for _** by blackmailing us., this is out and out theft of private property and extortion. Scamming the elderly, Disabled Veterans,
Business Response
Date: 10/10/2024

We take your concerns seriously and want to address them appropriately. However, after reviewing the details of your case, it is clear that our team delivered the services you agreed to, and all charges were clearly communicated and approved by you prior to execution. At no point were additional charges added without your explicit consent.

Regarding your claim that the packers furnished additional boxes and supplies, our records show that more than double the expected inventory was provided, far exceeding what was outlined in your initial request. This was fully documented and accepted at the time of service. Any claims suggesting that this was tied to discrimination based on age, gender, background, or sexual preference are unfounded. We maintain a strict policy of fairness and professionalism with every customer, regardless of their personal characteristics.

We want to assure you that we followed proper procedures at every step, and any accusations of intentional damage or mistreatment of your property are simply untrue. The delays in delivery and the requirement for payment of the third portion of the moving fee were also outlined in your agreement.

If you wish to discuss this further, please reach out to us directly so we can resolve any remaining concerns.
Customer Answer
Date: 10/24/2024

Top Moving Solutions company ___- Veterans beware, fraud, threats, extortion, first, the company requires a downpayment, when pickup is complete the company slaps you with a new fee, you have no choice but to pay, they have your belongings, upon delivery you are extorted another fee, they will not unload unless paid, then you are threated again, this time you are required to sign a nondisclosure agreement, threating not to deliver your property unless you sign the nondisclosure. This is the worst scan against the Seniors and disabled veterans I have ever encountered. Total scam. The packers arrived without enough boxes though they had been given a full detailed inventory, they used the boxes we had purchased we were going to use for shipping a few things they used all our boxes over 100, tape, markers, Packers were rude, racist, and appeared to be discriminatory against age, disability and sexual orientation, they arrived at 9:00 am and were still packing at 3 am the next day when they charged us another $8000 and threatened not to deliver or even leave until payment was made. We had started out at $11,0000 for the move, cheated out of another $8000 making it now $19,000 and they haven't even delivered yet. The packers Intentionally broke a _* _* and then told us not to worry about it, we have contacted the BBB in our area and theirs, Veterans be ware, this is the most unprofessional, underhanded, scamming crime feeding on the elderly and disabled. I called again today to see when delivery would be made and was told to call back on Friday again. I am now told that we have to pay the third portion the delivery fee when they deliver. holding our property for _** by blackmailing us., this is out and out theft of private property and extortion. Scamming the elderly, Disabled Veterans,

Business Response
Date: 10/30/2024

Thank you for bringing this to our attention. We take all client feedback seriously and strive to provide the best service possible. However, we categorically deny the allegations presented. Our team is trained to maintain the highest standards in professionalism and care, and we strictly adhere to the contract terms and procedures that were mutually agreed upon.
Customer Answer
Date: 10/31/2024

Complaint: 22403701

I am rejecting this response because:

of the extortion, discrimination, the willful destruction of property, abuse of a disabled veteran and senior, harassment

Sincerely,

__* _**

Initial Complaint
Date:
09/27/2024

Type:
Customer Service Issues
Status:
AnsweredMore info
This Company Real Movers LLC was contracted by me to move my household from _*** to __ My goods were picked up on September 5, 2024. I have paid in Full for the delivery. Im not sure when or if I will receive my belongings.
Business Response
Date: 09/27/2024

You still owe over $3,175 for your delivery. Additionally, your pickup payment was only made last week, well after the scheduled pickup date. Despite this delay, we chose not to charge you the late payment fee, which we were entitled to do.
You were informed multiple times of potential delivery dates, but payment was required in full before we could proceed. Now that the payment has been made, during the busiest week of the month, you've chosen to file a BBB complaint, this does not make sense to us.

Delivery can be 0-30 business days from your FAD, your FAD is the day you paid us, 9/20/2024.

Initial Complaint
Date:
09/24/2024

Type:
Service or Repair Issues
Status:
AnsweredMore info
Our move was delayed 2 days putting us in a tight spot having to reschedule hotels. When the movers finally arrived they were super slow even though we told them we were needing to get this loaded ASAP. Barely spoke English. Told the mover I had a motorcycle and they said they would be prepared. They weren't prepared putting us further behind schedule as I had to ride the motorcycle to the storage facility which was in the opposite direction of our 1st night's stay.Communication was very poor as to the status of our move the whole time. When our mover finally did arrive they were 3 days late costing us money at the hotel.Upon inspection as they were unloading, we noticed quite a bit of damage, most notably washer and dryer were quite scuffed and dented on the top and corners. Lamps broken, mirror broken in _* hutch, broken desk, bottom of filling cabinet ws just about broken off. They were generaly reckless while unloading including scraping walls and scratching our brand new floor. To top it off our moving estimate was basically doubled.We have been trying to get this resolved for 3 weeks with many phone calls and false promises.
Business Response
Date: 09/25/2024

Thank you for reaching out and sharing your experience. We truly regret any inconvenience youve encountered during your move and understand how stressful delays and unexpected issues can be.

Regarding the concerns youve raised about the timing, communication, and condition of your items upon delivery, we recommend filing a formal claim with the claims company, as this will enable us to address the damages in accordance with the level of protection purchased. This will also ensure that your concerns are handled promptly and fairly.

We appreciate your patience and understanding, and we remain committed to assisting you through the claims process to reach a resolution.
Initial Complaint
Date:
08/08/2024

Type:
Sales and Advertising Issues
Status:
AnsweredMore info
I hired them to move us and had to cancel the move and they won't refund my deposit paid for said move.
Business Response
Date: 08/19/2024

Good afternoon. I see that your request to cancel was submitted past the 72 hour cancel window laid out in your contract signed upon booking on 7/29/2024 at 10:46am. We do offer for you to put your move on hold for up to a year so you don't lose your deposit money. Just give us 7 days notice and we will get you on the calendar and ready to move again. Please let us know if you would like to go on hold as to not forfeit your deposit or if you have new dates lined up for your relocation we can get you on the schedule now.
Initial Complaint
Date:
08/06/2024

Type:
Order Issues
Status:
AnsweredMore info
Moving Solutions Company gave me an estimate of $2585 to move 40 boxes, 1 living room and 1 bedroom furniture from __** ** to _***. Although my shipment was within the agreed # of items, the driver on the day of the move told me that he would charge an additional $1500 because it was not the volume that the moving company had told me. The contract (attached) also mentioned that all taxes, tolls, __*** surcharges, wrapping blankets were included in the initial estimates BUT the driver charged me additionally for all these items and told me that he would not pickup the stuff and leave unless i accepted the terms immediately. He told me that he was only a contractor driver and i needed to contact the moving company. I called the customer services but they did not help at all. I was promised that i would be given a 2-3 days notice prior to receipt BUT was not given even a 24 hours notice and threatened that if i don't accept the shipment, it would be taken to _*** and i will incur storage charges. The items/boxes received were broken and crushed although they were clearly marked as _____** is totally blackmails its customers and take advantage of the critical time (i.e. threatening to not pick the the shipment on the day of the move)kindly help me resolve the issue and take whatever action is needed with this company
Business Response
Date: 08/30/2024

This is the first communication about this client i have received from the BBB. Saying you sent it multiple times is not true.

There is no complaint that i can see in this communication.

Business Response
Date: 09/04/2024

Everything in your complaint is covered in the verification email first sent on 6/26 and acknowledged.

Wednesday, 06/26/2024

Dear ___*,

Thank you for choosing
Moving Solutions !!
It was a pleasure speaking with you, _. To help prepare for your move, here is our Key Features Checklist that will be effective as of today.

Key Features:
___** is now your main point of contact. Please do not hesitate to call us anytime with any questions.
4-7 days prior to your move date, 07/23/2024:, you may receive a call from our ____* department to confirm your move. If you need to make any changes and are available now to speak to a QA representative, kindly reach out to ___**.
7 days prior to your scheduled move date 07/23/2024: (2 day window), our Customer Service department will be calling to confirm your information on file, the balance due upon pick up and the forms of payment accepted. If by any chance you miss this call, kindly call back. The scheduled move date is a 2 day window from the above listed date. ___**.
Last but not least, the afternoon (approximately 24 hours) before your scheduled move date, 07/23/2024:, our Dispatch department will reach out to you to finalize and confirm the details of the scheduled window.

We look forward to servicing your move. Any questions or concerns please email us at _______* or kindly call us at ___** Customer Service.

Mandatory ___*Payment Verification
This is a binding price based on the inventory you provided, and services requested in the estimate. The only way this price will change is if you add any additional services or inventory items to your move. Based on your list we have you estimated at 401 cf: cubic feet. If at any time you require an additional space reservation or should your list of items take up more space, your binding rate shall remain the same as stated in your contract. Per your contract, your binding rate per cubic foot is $5.75:
Additional services would be long carry over 100 ft from the truck to your door, flights of stairs over 12 steps on the exterior of your home, elevator services or packing. YOU are responsible to have all your boxes and fragile items packed, (I.E. glass tabletops, curio cabinets, TVs Etc.) Unless specifically noted on your electronically signed order. We do offer ala Cart packing if you need, for an additional cost. Mattresses must be wrapped, and covers can be provided.
Your arrival date is a 2-day window, we will confirm which day the pick-up will be up to 3 days prior to your first day or as late as the evening before your last day prior to the scheduled arrival date, along with a 4-hour estimated time of arrival (these are estimates and can change based on shippers before or after you on the route. We reserve the right for the 2 day window to be pushed up to 48 hours on either side for unforeseen circumstances, instances where this is needed is well under 1% of our total moves.) Your move date is flexible however, and can be changed but changes are based on our availability and can incur additional charges or discount reductions. Please let us know of any date changes with as much advanced notice as possible to make sure we can accommodate you.
Your delivery time frame is a window based on your first available delivery date and your destination, which is your F.A.D. Your F.A.D. is NOT your delivery date, it is the first date of your delivery window. If your household goods are being stored in our facility. Your FAD window will be applicable once you notify and confirm with the company that you are available to receive delivery. At that point we will schedule your items to be picked up from storage and once loaded your delivery window will begin.
Expedited Delivery If at any time should you be interested in receiving an expedited delivery, we offer this option at a flat rate per cubic foot. Should you select this option, your delivery window will be decreased by 50%. For example, if your delivery window was 7-14 days your expedited delivery window would now be 3 -7 days. This option can be added at any time prior to pick-up or delivery if storage services are included.
REMINDERS Due to the delivery time frames, we suggest that you do not ship any important documentation such as: passports, birth certificates, social security cards and any other personal identification. We also recommend that you do not pack any medications or medical equipment that will be needed during the time of transit. We also encourage that you do not transport any business or professional necessities. This includes but is not limited to, small electronic equipment, such as ipads, laptops, and computers that you would need immediate access to throughout the duration of pickup and delivery. It is strongly recommended to not schedule house closings the day after the last day of your arrival window because it is for arrival not job completion, leaving an extra day for unforeseen circumstances is always a best practice.
$1099.00 - Credit card is only accepted for deposits in most instances and incurs a fee, personal checks can be used on pick up when deliveries are scheduled to be longer than 3 business days, otherwise pick up and delivery must be a certified form of payment for direct deliveries. Deposits are nonrefundable for moves canceled on pickup day, 72 hours after signing the _ or within 7 business days of the first scheduled pickup day whichever comes first.
If there are any changes to the inventory or additional services needed after the reservation is made please inform ____* when they call you 3-7 days prior to your scheduled move date. You can also call or email to make any updates.
Average* Delivery Spread Chart

* - windows are not guaranteed and can be affected by load size, time of year, weather, and other acts of God
Do you __*;understand and agree to these terms and conditions?

In order to confirm receipt of this Key Features Checklist Reply to this email with "Acknowledged"

Again, if you have any questions or concerns please email us at _______* or kindly call us at ___** Customer Service.

Have a great day!

Initial Complaint
Date:
07/20/2024

Type:
Sales and Advertising Issues
Status:
AnsweredMore info
Greetings BBB Team, My dad had multiple strokes, and I had to make a move immediately to _*, ** to assist my family with these changes. On April 26,2024 was suppose be moving day, but they called and said they are unable to make it until April 29,2024. When they arrived they informed us that we will have to pay an extra $3500.00 to get everything delivered. We were completely confused and told the driver this sounds like fraud, but after the back and forth we decided to proceed. The driver arrived in _* , ** and we realize that my fianc tool box with other items were missing. The driver stated , Well my truck broke down and they had to change to another truck your item is in the __* warehouse.I proceed to say thats not fair and I had to pay for the whole move. The driver stated to text him to let him know a date to bring back the remaining of our items. The driver then text two week after and stated, Ill be in _* on _______*** the text. The 26 arrived no call nor text. I proceeded to call dispatch they told me oh he is in _*** he will be there tomorrow. I reschedule my dads MRI appointment to accommodate this company still he was a no show. We called the company several times and was lied to. The manager _** requested us not to report the company to BBB because they are trying their best to track our items. After several attempts and 3 months after we got little updates on where the driver is located. On July 19,2024 a called was placed. I requested not to speak to _** I need someone to tell me the truth about what is going on with my items. A young lady came on the phone and said , listen your items are lost I dont know what to tell you but to open a claim. I instantly got sick due to the fact that we trusted a company and they clearly stole from me. Im looking for a some type of reimbursement due to not having our tools to make ends meet, missing work, and did not meet our expectations. Thank you.
Business Response
Date: 07/20/2024

The items were delivered and signed for.
Initial Complaint
Date:
07/15/2024

Type:
Customer Service Issues
Status:
AnsweredMore info
I hired Moving Solutions LLC 5 months before my move (1/22/24) from __** to __*. They were scheduled to pick up my things on June 16th, which they did. Its July 4th and I have no idea where my belongings are. On moving day, I did have 5 additional big boxes that they charged me for. Thats completely understandable. However, they charged me an extra $150 to wrap each of my flat screen televisions, and altogether my move went from being roughly around $2,500 to $5,030 (I have to pay the last $1,89( of the $5,030 on delivery day). This is now a financial burden. I called the actual manager that was over the movers (when they came and picked up my belongings) a few days after my move to see when my stuff would be dropped off. He said it could take up to five days after my move to receive my belongings. Its almost been three weeks. The least I ask for is an update. If you want transparency and to feel secure about your belongings, DO NOT use this company. I am the most patient person and I have had enough with the unprofessionalism of this company. One positive thing I will say is that the movers were pleasant, and Moving Solutions referred a car shopping company to me, who was excellent! My car was delivered to me three days after my move.
Business Response
Date: 07/05/2024

Mandatory ___*Payment Verification
This is a binding price based on the inventory you provided, and services requested in the estimate. The only way this price will change is if you add any additional services or inventory items to your move. Based on your list we have you estimated at 283 cf: cubic feet. If at any time you require an additional space reservation or should your list of items take up more space, your binding rate shall remain the same as stated in your contract. Per your contract, your binding rate per cubic foot is $7.50:
Additional services would be long carry over 100 ft from the truck to your door, flights of stairs over 12 steps on the exterior of your home, elevator services or packing. YOU are responsible to have all your boxes and fragile items packed, (I.E. glass tabletops, curio cabinets, TVs Etc.) Unless specifically noted on your electronically signed order. We do offer ala Cart packing if you need, for an additional cost. Mattresses must be wrapped, and covers can be provided.
Your arrival date is a 3-day window, we will confirm which day the pick-up will be up to 3 days prior to your first day or as late as the evening before your last day prior to the scheduled arrival date, along with a 3-hour estimated time of arrival. Your move date is flexible however, it is based on our availability. Please let us know of any date changes with as much advanced notice as possible to make sure we can accommodate you.
Your delivery time frame is a window based on your first available delivery date and your destination, which is your F.A.D. Your F.A.D. is NOT your delivery date, it is the first date of your delivery window. If your household goods are being stored in our facility. Your FAD window will be applicable once you notify and confirm with the company that you are available to receive delivery. At that point we will schedule your items to be picked up from storage and once loaded your delivery window will begin.
Expedited Delivery If at any time should you be interested in receiving an expedited delivery, we offer this option at a flat rate per cubic foot. Should you select this option, your delivery window will be decreased by 50%. For example, if your delivery window was 7-14 days your expedited delivery window would now be 3 -7 days. This option can be added at any time prior to pick-up or delivery if storage services are included.
REMINDERS Due to the delivery time frames, we suggest that you do not ship any important documentation such as: passports, birth certificates, social security cards and any other personal identification. We also recommend that you do not pack any medications or medical equipment that will be needed during the time of transit. We also encourage that you do not transport any business or professional necessities. This includes but is not limited to, small electronic equipment, such as ipads, laptops, and computers that you would need immediate access to throughout the duration of pickup and delivery. It is strongly recommended to not schedule house closings the day after the last day of your arrival window because it is for arrival not job completion, leaving an extra day for unforeseen circumstances is always a best practice.
$1240.00 - Credit card is only accepted for deposits in most instances, personal checks can be used on pick up when deliveries are scheduled to be longer than 3 business days, otherwise pick up and delivery must be a certified form of payment for direct deliveries. Deposits are nonrefundable for moves canceled on pickup day.
If there are any changes to the inventory or additional services needed after the reservation is made please inform ____* when they call you 3-7 days prior to your scheduled move date. You can also call or email to make any updates.
Customer Answer
Date: 07/05/2024

Complaint: 21942479

I am rejecting this response because:

this does not explain why I have no idea where my items are, receive no updates on when I would receive my items after receiving confirmation that my items would be delivered the week of 6/23. I texted the individual who started my account with ___________* LLC on 6/25/24, and in their words, Hi _*, I asked for a delivery update, waiting for an answer. You can call my dispatch department directly at ___ if you'd like to speak to them and try to get a faster response. From what I can see on your file the 20th was set as your first available delivery date, dosnt mean that is a guaranteed delivery. We have a limit of 500 miles/ 10 hours of driving per day, and more than likely there was a stop or two along the way to you. I am sure you will be getting your delivery this week. My delivery is still not here, and I have no idea where my items are.

Sincerely,

______***

Business Response
Date: 07/11/2024

See the average delivery spread chart provided before pickup
Customer Answer
Date: 07/12/2024

Complaint: 21942479

I am rejecting this response because,

In my initial complaint, I mentioned that I had no idea where my items were. On June 25, 2024, a Moving Solutions representative told me (via text), I am sure you will be getting your delivery this week. On July 5th, I found out from Loadrans LLC (a company that Moving Solutions does business with) that my items were still in the __, **. I received my belongings today (July 12th), almost three weeks after I was told they should be here. It gets worse.

My belongings were delivered today. Here is how that went:

1. The legs to my sofa are missing.

2. My brand new mattress that I slept on for less than a month is streaked up (please see images attached). Its an actual nightmare.

3. They gave me two belongings (nice furniture) that were not mine. They looked surprised when I told them they did not belong to me.

4. They forgot their tools to assemble my bed and did not put together my book shelf. I did more unpacking of my bigger items (e.g., televisions, coffee table, etc.) than the movers did because they said they were only contracted to assemble the bed. After telling them that was not what I was told, they helped with the coffee table. I unwrapped my couch, which they could not put together because my legs to the couch are missing.

5. I was charged an extra $507 because they had to rent a UHaul, as my street was too narrow for the 18-_*** they had. They had my address for almost a month and did not look it up until a few hours before they came.

6. They forgot my desk, so I had to go back where they parked their 18-_*** to identify my desk (10 minutes away from my home). My sofa legs were not present.

Moving Solutions treated me like a paycheck, not a valued customer. I have MISSING and DAMAGED items. My move was over $5,000 and I truly feel taken advantage of. If you want a hassle free move, or even a little peace of mind, think twice before doing business with Moving Solutions.

______***

Business Response
Date: 07/15/2024

We were not the carrier on your move, you need to file a claims with the carrier and we can assist you in doing that if you need.
Initial Complaint
Date:
05/14/2024

Type:
Service or Repair Issues
Status:
ResolvedMore info
I ask these movers repeatedly if they were the moving actual company or a dispatch outsourcing the work. The promised they did the move and provided their insurance. The took a deposit, then kept the deposit and outsourced the job to another company , who then demanded more money for the job or I would lose my initial deposit. It ended yp costing more than $1000 more than the initial estimate.
Customer Answer
Date: 05/29/2024

The consumer has notified the BBB of their acceptance via email:

From: _______* <_________***>
Sent: Wednesday, May 29, 2024 10:37 AM
To: ______*** <_________***>
Subject: [EXTERNAL] ID __

Hello -

I have heard from Top moving Solutions and they have resolved the
issue to my satisfaction.
You can dismiss or remove this complaint ID __.

thank you -

_______*
Initial Complaint
Date:
04/24/2024

Type:
Product Issues
Status:
UnansweredMore info
Refund requested per deal made with sales

If you wish to discuss this further, please reach out to us directly so we can resolve any remaining concerns.
Customer Answer
Date: 10/24/2024

Business Response
Date: 10/30/2024

Complaint: 22403701

I am rejecting this response because:

of the extortion, discrimination, the willful destruction of property, abuse of a disabled veteran and senior, harassment

Sincerely,

__* _**

Initial Complaint
Date:
09/27/2024

Delivery can be 0-30 business days from your FAD, your FAD is the day you paid us, 9/20/2024.

Initial Complaint
Date:
09/24/2024

Thank you for reaching out and sharing your experience. We truly regret any inconvenience youve encountered during your move and understand how stressful delays and unexpected issues can be.

We appreciate your patience and understanding, and we remain committed to assisting you through the claims process to reach a resolution.
Initial Complaint
Date:
08/08/2024

Type:
Sales and Advertising Issues
Status:
AnsweredMore info
I hired them to move us and had to cancel the move and they won't refund my deposit paid for said move.
Business Response
Date: 08/19/2024

This is the first communication about this client i have received from the BBB. Saying you sent it multiple times is not true.

There is no complaint that i can see in this communication.

Business Response
Date: 09/04/2024

Everything in your complaint is covered in the verification email first sent on 6/26 and acknowledged.

Wednesday, 06/26/2024

Dear ___*,

Thank you for choosing
Moving Solutions !!
It was a pleasure speaking with you, _. To help prepare for your move, here is our Key Features Checklist that will be effective as of today.

We look forward to servicing your move. Any questions or concerns please email us at _______* or kindly call us at ___** Customer Service.

* - windows are not guaranteed and can be affected by load size, time of year, weather, and other acts of God
Do you __*;understand and agree to these terms and conditions?

In order to confirm receipt of this Key Features Checklist Reply to this email with "Acknowledged"

Again, if you have any questions or concerns please email us at _______* or kindly call us at ___** Customer Service.

Have a great day!

Initial Complaint
Date:
07/20/2024

The items were delivered and signed for.
Initial Complaint
Date:
07/15/2024

Mandatory ___*Payment Verification
This is a binding price based on the inventory you provided, and services requested in the estimate. The only way this price will change is if you add any additional services or inventory items to your move. Based on your list we have you estimated at 283 cf: cubic feet. If at any time you require an additional space reservation or should your list of items take up more space, your binding rate shall remain the same as stated in your contract. Per your contract, your binding rate per cubic foot is $7.50:
Additional services would be long carry over 100 ft from the truck to your door, flights of stairs over 12 steps on the exterior of your home, elevator services or packing. YOU are responsible to have all your boxes and fragile items packed, (I.E. glass tabletops, curio cabinets, TVs Etc.) Unless specifically noted on your electronically signed order. We do offer ala Cart packing if you need, for an additional cost. Mattresses must be wrapped, and covers can be provided.
Your arrival date is a 3-day window, we will confirm which day the pick-up will be up to 3 days prior to your first day or as late as the evening before your last day prior to the scheduled arrival date, along with a 3-hour estimated time of arrival. Your move date is flexible however, it is based on our availability. Please let us know of any date changes with as much advanced notice as possible to make sure we can accommodate you.
Your delivery time frame is a window based on your first available delivery date and your destination, which is your F.A.D. Your F.A.D. is NOT your delivery date, it is the first date of your delivery window. If your household goods are being stored in our facility. Your FAD window will be applicable once you notify and confirm with the company that you are available to receive delivery. At that point we will schedule your items to be picked up from storage and once loaded your delivery window will begin.
Expedited Delivery If at any time should you be interested in receiving an expedited delivery, we offer this option at a flat rate per cubic foot. Should you select this option, your delivery window will be decreased by 50%. For example, if your delivery window was 7-14 days your expedited delivery window would now be 3 -7 days. This option can be added at any time prior to pick-up or delivery if storage services are included.
REMINDERS Due to the delivery time frames, we suggest that you do not ship any important documentation such as: passports, birth certificates, social security cards and any other personal identification. We also recommend that you do not pack any medications or medical equipment that will be needed during the time of transit. We also encourage that you do not transport any business or professional necessities. This includes but is not limited to, small electronic equipment, such as ipads, laptops, and computers that you would need immediate access to throughout the duration of pickup and delivery. It is strongly recommended to not schedule house closings the day after the last day of your arrival window because it is for arrival not job completion, leaving an extra day for unforeseen circumstances is always a best practice.
$1240.00 - Credit card is only accepted for deposits in most instances, personal checks can be used on pick up when deliveries are scheduled to be longer than 3 business days, otherwise pick up and delivery must be a certified form of payment for direct deliveries. Deposits are nonrefundable for moves canceled on pickup day.
If there are any changes to the inventory or additional services needed after the reservation is made please inform ____* when they call you 3-7 days prior to your scheduled move date. You can also call or email to make any updates.
Customer Answer
Date: 07/05/2024

Complaint: 21942479

I am rejecting this response because:

Sincerely,

______***

Business Response
Date: 07/11/2024

See the average delivery spread chart provided before pickup
Customer Answer
Date: 07/12/2024

Complaint: 21942479

I am rejecting this response because,

My belongings were delivered today. Here is how that went:

1. The legs to my sofa are missing.

2. My brand new mattress that I slept on for less than a month is streaked up (please see images attached). Its an actual nightmare.

3. They gave me two belongings (nice furniture) that were not mine. They looked surprised when I told them they did not belong to me.

6. They forgot my desk, so I had to go back where they parked their 18-_*** to identify my desk (10 minutes away from my home). My sofa legs were not present.

______***

Business Response
Date: 07/15/2024

We were not the carrier on your move, you need to file a claims with the carrier and we can assist you in doing that if you need.
Initial Complaint
Date:
05/14/2024

The consumer has notified the BBB of their acceptance via email:

From: _______* <_________***>
Sent: Wednesday, May 29, 2024 10:37 AM
To: ______*** <_________***>
Subject: [EXTERNAL] ID __

Hello -

I have heard from Top moving Solutions and they have resolved the
issue to my satisfaction.
You can dismiss or remove this complaint ID __.

thank you -

_______*
Initial Complaint
Date:
04/24/2024